Privacy policy
What this site keeps when you browse it, send an inquiry, write to us, phone, text or use the chat, or list a business, and who else sees it.
This is the privacy policy of Nashville's Best Pros (nashvillesbestpros.com), which Nashville's Web Design runs.
When you contact a business
The inquiry form on a profile asks for your name, email, phone and message. We save them in our database with the business you wrote to and its market, then email them to that business, with your address as the one it replies to. Nobody else gets them. We also note each email we send, who it went to and whether it was delivered.
When you write to us
The Contact page asks for your name, email, a subject and your message. They’re saved with the country your connection comes from and emailed to Michael Blair at Nashville's Web Design.
Both forms pass through Cloudflare Turnstile, which reads signals from your browser to tell a person from a spam program, under Cloudflare’s privacy policy.
When you list a business
An account needs an email address and a password. We keep the password only as a salted, hashed
value, never as you typed it, and we email you to confirm the address and whenever you ask to reset the
password. Signing in sets one cookie, nbp_session, which keeps you signed in for 30 days
or until you sign out.
What you put in your profile (the business name, trade, description, services, markets, phone, email, website, address, photos, questions and answers, and social links) is public once you publish it. The photos are stored on Cloudflare. To take a listing down or close an account, write to us from the Contact page.
Your saved list
The pros you save are kept in your own browser’s storage. That list never reaches us, and clearing this site’s data in your browser removes it.
What our log records
The site logs each page view on Cloudflare before anything runs in your browser: the page, the site, search or ad that sent you, your kind of device and your browser, and the town, state, country and internet provider of your connection as Cloudflare estimates them. It keeps no IP address and nothing with your name on it, and it also notes how long a page stays open. Visitors from outside the United States, Canada and the United Kingdom are turned away, going by the country Cloudflare reports.
Phone calls
Ring (615) 697-4088 and an automated answering service, provided by CallRail, takes the call, recording and transcribing it. Its six questions cover your name, the street, city and ZIP of the job, a callback number, an optional email address, the work itself, and when you want it done. Those answers, the recording and the transcript stay with CallRail under CallRail’s privacy policy. We copy the answers, the transcript, a recording link and your caller ID into our own database and email them to Michael Blair at Nashville's Web Design. If you left an email address, one note goes to it confirming the request came in.
Text messages
A text to that number also lands with CallRail, whose automatic replies work through the same six questions. CallRail keeps the whole exchange, ours and yours, and so does our database. A language service outside this company reads the thread for one reason: to find your six answers in it. Those become a single request, mailed together with the messages to Michael Blair; an email address you supplied gets one confirmation.
Texts from this number answer yours and concern your request, nothing else. The count varies with how the exchange goes, and ordinary carrier charges for messages and data can apply. Reply STOP to end all texts from the number, or HELP to get help. Nobody receives your mobile number or your permission to text it for marketing, by sale or otherwise; the phone carriers and CallRail handle the messages only to deliver them.
The chat
Behind the chat button is an automated chat, not a person. A language service outside this company drafts each reply using this site’s pages and its published listings, which means it receives what you type, plus the earlier turns of that conversation, for that one job. Our database logs every question and reply, the address of the page where it was asked, and a one-way code derived from your connection’s address and the date; the code enforces a daily limit per connection and cannot be reversed to reveal the address.
Ask for a call back and the chat collects the six details the phone line asks for, then files them
as a request with your browser type, an approximate location for your connection and how you found
the site. That last part comes from ts_src, a cookie set on your first page here that
records where you came in and which search engine, website or ad referred you; closing the browser
deletes it. Michael Blair receives the request by email, and so does an email address you gave,
once, as confirmation. The conversation shown on your screen lives in your browser until the tab
closes. Leave out anything you would not want written down.
Google Analytics
We also run Google Analytics, which sets its own cookies (_ga and _ga_4PR4E10JZ2)
and sends Google the pages you view and how you arrived, under
Google’s privacy policy.
Google’s opt-out add-on,
or blocking cookies for this site, switches it off.
Everything else
Cloudflare hosts the site, its database and the photos, and sees your IP address when it sends you a page, like any host. Our email goes out through Google Workspace. The typefaces are served from this site.
Questions and removal
To find out what we hold about you, or to have it deleted, use the Contact page.
Last updated November 2, 2026.